All digital goods provided by us are released under the GNU Public Licenseversion 2.0. Go create something beautiful and share it with us.
Because most issues can be worked out before a refund is necessary, refunds will only be considered on a case-by-case basis after we’ve worked with you to try and find a solution within two weeks of your purchase. With a less than 2% refund rate, we’re confident we can work it out! Refunds will not be given for Theme Club memberships or subscription renewals, so please contact us with any pre-purchase questions.
Due to the nature of digital goods, we recognize that this policy can be abused, and reserve the right to refuse refunds if we determine the refund policy is being taken advantage of.
There’s also a 7 day refund policy, any purchases that are more than 7 days old will automatically be rejected.
Each purchase is sold as an automatically recurring subscription that renews on the anniversary of your purchase date. This applies to single theme purchases and the yearly Theme Club, but not the Lifetime Theme Club, which is a one-time purchase.
Your subscription will renew at the end of the annual license term unless you cancel the subscription via the Subscriptions page in your Dashboard prior to the automatic renewal date. The renewal price will be the price as published at the time of initial purchase, exclusive of any discounts.
No refunds are available for automatic renewal payments. You will receive an email prior to your automatic renewal date with ample notice to cancel your subscription if you no longer wish to receive updates and support for your themes.
Basically: Your subscription will renew yearly until you cancel it. We’ll send you a reminder about the upcoming renewal so you have enough time to act accordingly.
Limitation of Liability
In no event will Neptune WP, or its suppliers or licensors be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the materials offered on this site. Even if Neptune WP or an authorized representative has been advised of the possibility of such damages. If your use of downloads from this site results in the need for servicing, repair, or correction of equipment or data, you assume any costs thereof.
Basically: We provide you with awesome WordPress themes, but you are ultimately responsible for what you do with our themes. Use them safely and responsibly.
Our products are provided “as is” without warranty of any kind, either expressed or implied. We do not guarantee that themes will work in all browsers, nor do we guarantee that our themes will be functional with all versions of WordPress. We do not guarantee compatibility with any additional third party plugins, scripts, or applications.
Basically: We can’t guarantee our themes will work in outdated versions of WordPress or with every plugin out there. We test our products against the most recent versions of WordPress to ensure compatibility.
we offer 1 year support for all our products. Head over to our helpdesk if you have any questions https://desk.zoho.com/portal/neptunewp/home
You are responsible for maintaining the security of your account and purchase, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. Neptune WP will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions.
Basically: Keep your account secure by using smart password practices. Let us know immediately if you think your account has been compromised or tampered with.
We may terminate your access to all or any part of the website at any time, with or without cause, with or without notice. If you wish to terminate this agreement or your Neptune account (if you have one), you may simply discontinue using the website. All provisions of this agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Basically: If we find you’ve broken the agreement, we can suspend or terminate your account. No funny business.
We are currently not running an affiliate program, but it you are interested please reach out to us and we can consider it.
We reserves the right, at its sole discretion, to modify or replace any part of this agreement. It is your responsibility to check this agreement periodically for changes. Your continued use of or access to the website following the posting of any changes to this agreement constitutes acceptance of those changes.
Basically: We may update these Terms and Conditions from time-to-time to better represent our products or services.